Customer Complaint Handling & Escalation Mechanism
JMJ Fintech Ltd. follows RBI Fair Practices Code and applicable grievance redressal mechanisms for customer complaints.
Contact the Concerned Branch Manager
Customers are requested to first contact the concerned Branch Manager of the respective branch where the transaction/service was availed.
Complaints shall be acknowledged and resolved within a reasonable time frame in accordance with RBI Fair Practices Code.
Escalate to Customer Grievance Redressal Officer (General NBFC Activities)
Name: Priya Krishnakumar
Designation: Accounts Manager
Address:
1st Floor, Pooma Complex, M G Road,
Thrissur, Kerala, India – 680001
Email: complaints@jmjfintechltd.com
Mobile: 7395922290
Escalate to Customer Grievance Redressal Officer (Digital Lending)
Name: Justin Thomas O.
Designation: Chief Financial Officer
Address:
1st Floor, Pooma Complex, M G Road,
Thrissur, Kerala, India – 680001
Email: complaints@jmjfintechltd.com
Mobile: 7395922292
Escalation to Reserve Bank of India (RBI)
If the complaint is not redressed satisfactorily within 30 working days across all escalation levels mentioned above, the customer may directly approach the Reserve Bank of India through the following channels:
RBI Contact Details
Office-in-Charge
Department of Supervision
Reserve Bank of India
Fort Glacis, 16, Rajaji Road,
Fort St. George, Chennai,
Tamil Nadu, India – 600001
Centralised Receipt and Processing Centre (CRPC) / Complaint
Consumer Education and Protection Cell (CEPC)
Customer Complaint Flowchart
Accounts Manager
Chief Financial Officer
